Whether you’re a small business or a global organization, customer reviews are important — especially if you want to attract new customers and retain old ones. If your customers have had good experiences with you, they’re likely to leave positive reviews on sites like Yelp and TripAdvisor. So how can you encourage them? Well, there are lots of ways! You could ask politely or offer incentives for leaving reviews, but in the end, it all comes down to trust: Would your customer feel comfortable telling others about their experience at your establishment? If yes (and there’s no reason why they shouldn’t), then go ahead and get that review!
When a customer is happy with your service, ask them to write a review.
You can ask for a review when the customer is happy with your service. It’s best to do this right after they’ve received the service so that you’re still fresh in their mind and they still have a positive attitude toward your business.
If it’s a little bit later and they’re about to leave (or have already left), it’s also a great time to ask them if they’d like to write a review. This shows that you care about their opinion of your business and want them to continue sharing it with others via online reviews.
Another time-based opportunity is right before or during payment. Many people will be more likely than not just pay up quickly before leaving, but offering up an incentive could help encourage those last few customers who might otherwise skip out without giving any kind of feedback on how things went for them at all!
Thank the customer for their time and the review they’ve written.
Thank the customer for their time and the review they’ve written.
Let them know that you appreciate their feedback and that you’ll use it to improve your business.
Ask the customer if they’d be willing to write a review.
You can ask your customers if they’d be willing to write a review.
Ask the customer if they’d be willing to write a review. If they say no, ask them if they’d be willing to recommend your business to their friends and family. If you still don’t get any responses, you can try asking them why not (this may also give you some insight into how your business could improve).
Make an agreement on how you’ll be able to contact the customer and when you’ll follow up with them.
Once you’ve got the customer’s contact information, ask them to let you know when they’re happy with their purchase. You can also ask if they’d be willing to provide a testimonial on your website or social media platforms. This will help customers feel like they’re involved in the process, and it gives them an opportunity to talk about what makes your product or service so great!
If a customer isn’t satisfied with their purchase, it’s important that you offer some kind of solution—even if it’s not possible for you to correct the problem right away. Making sure your business is responsive (and by asking questions), should help ensure that customers remain happy and loyal customers in the future.
Tell the customer how important it is to you that they leave a review, even if it’s just a few sentences.
Tell the customer how important it is to you that they leave a review, even if it’s just a few sentences.
You should really emphasize that it doesn’t have to be long. And make sure they know how easy it is to leave a review on your site—you might even want to provide links directly on your receipts and emails, so they don’t have to go searching for them later.
Explain that potential customers are influenced by updated reviews and that bad reviews don’t disappear.
Potential customers are influenced by updated reviews.
Bad reviews don’t disappear.
You can’t control what other people write about your business, but you can control how you respond to negative reviews.
Ask what the best way is to reach this customer (email, phone call, text message, in person).
Once you have the customer’s contact info, ask if they would be willing to provide a review. If they say yes, ask them how they prefer to be reached (email, phone call, text message or in person). You should also ask for any testimonials from them as well.
Your business can benefit from positive online reviews, so make sure your customers write them.
You may be surprised to learn that your business can benefit from positive online reviews, so make sure your customers write them. Here are a few reasons why:
- Social proof is a powerful persuasion technique. By using social proof, you’re demonstrating that others have experienced the same positive outcome as they did if they purchase your product or service. Positive online reviews are one way of doing this, and it’s been proven time and time again that this technique works wonders on consumers’ purchasing decisions!
- Positive reviews can increase your conversion rate (and thus revenue). Studies show that people trust other customers’ opinions more than they trust those given by professionals—this is especially true when choosing which products or services to buy themselves! So instead of trying to convince clients about how great you are (which isn’t always easy), let them do it for you by writing positive reviews about their experience with you; then all you need do is drive traffic towards those pages where these glowing testimonials live – voila! You’ll start seeing an increase in sales very fast indeed because people will be drawn into reading what other happy customers have said about their experiences with your business too.”
Conclusion
If you want to build a successful business, then it’s important that your customers are happy. The best way to do this is by providing them with excellent service and products. If they’re satisfied with what they get from you, then there’s a good chance they’ll leave reviews on websites like Yelp or Google+ Local where other potential customers can see them. By encouraging these reviews and helping your clients write them (if necessary), you’ll increase traffic to your website or storefront while also increasing sales!
